Refund Policy

This Refund Policy explains how cancellations, renewals, and refunds work for LeadDrive subscriptions. It is part of your agreement with us alongside the Terms of Service.

LeadDrive support can be reached at support@leaddrive.uk. For billing or account issues, include your LeadDrive account email so we can find your subscription quickly.

Subscriptions and renewals

Paid subscriptions renew automatically on each billing cycle unless cancelled before the renewal date. You can manage cancellation through the billing area in your account where available, or through your payment provider’s customer portal when offered at checkout.

Cancellation

If you cancel, you typically retain access to paid features until the end of your current billing period. After that, your account may revert to a limited state or become inactive depending on the product configuration at the time.

Refunds (general rule)

Subscription fees are generally non-refundable except where required by law or where we explicitly offer a money-back guarantee as part of a promotion (in which case the promotion terms apply).

Because LeadDrive incurs costs to operate the Service and process searches, we do not provide refunds for partial billing periods simply because usage was lower than expected, except where mandated by applicable consumer protection rules.

Failed runs and provider issues

Public discovery and enrichment can depend on third-party sources and infrastructure. If a paid run fails because of a system or provider issue, contact support@leaddrive.uk with your account email and run details. We can investigate and, where appropriate, credit the failed run.

Billing errors and duplicate charges

If you believe you were charged incorrectly (for example, duplicate charge or incorrect amount), contact us promptly via Contact with your account email, date of charge, and amount. We will investigate and correct verified billing errors in a reasonable timeframe.

EU/UK consumer rights

If you are a consumer, you may have statutory rights including a cooling-off period for certain online purchases. Where applicable law grants a right of withdrawal, you may be eligible to cancel within the statutory window, subject to conditions (including loss of access after cancellation). Nothing in this policy limits rights that cannot be limited by contract.

Chargebacks

If you initiate a chargeback, we may suspend your account pending resolution. Please contact us first so we can resolve issues quickly.

Changes

We may update this Refund Policy from time to time. The “Last updated” date will change when we do.

Contact

Billing and refund questions: support@leaddrive.uk or Contact and select “Billing & subscriptions”.