Privacy Policy

This Privacy Policy explains how LeadDrive (“LeadDrive”, “we”, “us”) collects, uses, stores, and shares information when you use our website and software service (the “Service”). By using the Service, you agree to this policy.

Who we are

• Trading name: LeadDrive.
• Country/jurisdiction: United Kingdom.
• Data controller contact: support@leaddrive.uk.

LeadDrive provides a web-based lead generation and export workflow. If you have questions about privacy, you can contact the data controller for the Service at support@leaddrive.uk or via the details on our Contact page. LeadDrive is operated from the United Kingdom unless we state otherwise.

Information we collect

• Account information: such as your name, email address, and authentication details needed to create and secure your account.
• Billing information: if you subscribe to a paid plan, our payment processor may collect payment details. We typically receive limited billing metadata (for example, customer ID, subscription status, and invoice references) rather than full card numbers.
• Usage and service data: information about how you use the Service, including searches you run, job status, exports you generate, and technical logs needed to operate and secure the platform.
• Public business data: LeadDrive may process publicly available business information and website information to provide lead discovery, enrichment, scoring, and export features.
• Communications: messages you send us (for example, support requests) and related correspondence.
• Technical data: IP address, device/browser type, and diagnostic information used for security, fraud prevention, and reliability.

How we use information

We use information to:

• provide, maintain, and improve the Service;
• authenticate users and protect accounts;
• process subscriptions and billing where applicable;
• discover, enrich, score, and export public business lead records requested by users;
• provide customer support and respond to enquiries;
• detect, prevent, and investigate abuse, fraud, or security issues;
• comply with legal obligations and enforce our terms; and
• communicate service-related notices and (where permitted) product updates.

Legal bases (where applicable)

Depending on your region, we may rely on contractual necessity (to provide the Service), legitimate interests (for example, securing the platform), consent (where required), and/or legal obligation.

Sharing of information

We may share information with:

• Payment processors (for example, Stripe) to process subscriptions and invoices.
• Infrastructure providers that host or support the Service (for example, Render hosting, Supabase Postgres, Upstash Redis, email delivery, logging, and monitoring providers such as Sentry where configured).
• Professional advisers where required (for example, legal and accounting advisers).
• Authorities where required by law, regulation, court order, or lawful request.

We do not sell your personal information in the traditional sense of “selling data lists.” We may use service providers who process data on our instructions.

Data retention

We retain information for as long as your account is active and as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. You may request deletion where applicable, subject to legal retention requirements.

Security

We implement reasonable technical and organisational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

International transfers

If you access the Service from outside the country where our providers operate, your information may be processed in other countries. Where required, we use appropriate safeguards.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us via Contact.

Cookies and similar technologies

We use cookies and similar technologies as needed for authentication, security, preferences, and basic analytics. You can control cookies through your browser settings.

Children

The Service is not intended for children, and we do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Last updated” date.

Contact

Questions about privacy: use our support@leaddrive.uk support address or our Contact page.